HCA, Hospital Corporation of America Patient Representative - Clinical RN or Social Worker in Aurora, Colorado

The Patient Representative position supports the mission of The Medical Center of Aurora/Centennial Medical Plaza in optimizing the quality of life of all those served by expanding beyond the traditional focus on medical needs to the needs of the whole person. The Patient Advocate responds to and coordinates resolution of patient concerns, complaints, and/or grievances according to timelines dictated by regulatory agencies. The Patient Advocate works closely with Department Directors, Department Chairs, Administration and the Medical Staff toward resolution of patient concerns. This individual maintains thorough documentation of each patient contact, continuing through the investigative process to final resolution. Reports any significant issues to the Director of Risk Management immediately. Provides summary reports to the Quality Management Committee including a summary of issues, identified trends and actions taken. The Patient Advocate must maintain a high degree of confidentiality. This individual carries a cell phone and responds in a timely manner. Works closely with physicians, staff, managers and executive staff to assure that any potential issues are thoroughly investigated and actions initiated in a timely manner including follow-up communication to person issuing the complaint as well as others involved. Maintains Complaint Database documenting all interactions, communications, actions and follow-up related to the specific concern(s). Supports performance improvement opportunities including monitoring, evaluation and trending of data and assisting with implementation of PI action plans. Performs delegated duties consistent with the scope of practice and functions within the philosophy at TMCA. Displays positive support for the values and mission of TMCA.

The Medical Center of Aurora/Centennial Medical Plaza expects our core values to be reflected in the way every employee interacts with co-workers, patients and family members, and with others in the community. The intent of these values is to assure that TMCA/CMP creates the environment where individuals choose to work, and that patient care services are of the highest quality.

Licensure/Certification

  • Current Licensed Registered Nurse or Social Work in the state of Colorado preferred Education

  • Bachelor’s degree in related field is preferred. Can substitute experience for degree Experience

  • Minimum 3 years of healthcare experience required; clinical experience preferred .

    Special Qualifications:

  • Must have excellent communication skills, both written and verbal.

  • Must be very flexible and organized in balancing responsibilities considering the unplanned nature of the patient grievance process.

  • Must be knowledgeable of CMS, State of Colorado and Joint Commission standards.

Job: *Case Management

Title: Patient Representative - Clinical RN or Social Worker

Location: Colorado-Aurora-The Medical Center of Aurora

Requisition ID: 03191-69333