City of Charlottesville Chief of Benefit Programs - Social Services Department in City Hall Annex, United States

Chief of Benefit Programs - Social Services Department



Chief of Benefit Programs - Social Services Department


$61,133.90 - $121,467.12 Annually


Charlottesville (22902), VA

Job Type

Regular Full-Time


Social Services

Job Number



3/23/2018 5:00 PM Eastern

  • Description

  • Benefits

  • Questions

General Summary

The starting salary range is $61,133.90 to $89,093.20 annually.

The Chief of Benefit Programs in the Department of Social Services manages the planning, implementation, coordination and evaluation of public assistance and employment services programs in the Benefit Programs Division. The Chief leads the work of the Division and ensures collaboration with internal and external stakeholders to accomplish the goals and objectives of the organization.

Work is performed under the general supervision of the Assistant Director of Social Services. Supervision is exercised over Benefit Programs Supervisors and other assigned personnel.

Essential Responsibilities and Duties

  • Oversees and coordinates the planning and assignment of work among organizational units in the Benefit Programs Division;

  • Convenes and leads the division team, communicating and interpreting assignments from the director, assistant director, the department management team, and the state, and coordinating their work and communicating their results back;

  • Develops, facilitates and supports employee work teams in the division, empowering them for planning and decision making;

  • Leads and assists team members in effective group processes to accomplish assigned tasks;

  • Supervises program supervisors, sets expectations and evaluates performance, provides leadership and guidance, approves hiring, promotion, separation decisions;

  • Sets objectives for quality and quantity of work in all programs, monitors and evaluates program performance including individual, team, and Division performance, and takes or recommends corrective action as required;

  • Designs and implements methods and procedures to collect and analyze statistical data on programs, prepares reports for the director and the state, and interprets data and recommends action;

  • Oversees and coordinates the assessment of training needs for the division, and implementation of staff development plans;

  • Develops working relationships with community partners and ensures effective coordination of programs;

  • Participates in the development and evaluation of local policy and procedures;

  • Carries out special assignments as a member of the department's management team, which may include responsibilities outlined in the local Emergency Operations Plan;

  • Consults with and advises the director and assistant director on a wide variety of departmental management issues;

  • Performs related work as required.

Education, Experience and Skills

Minimum Qualifications:

  • Any combination of education and experience equivalent to a Bachelor's degree from an accredited college or university. (Minimally, possession of an associate's degree with fifteen years of highly relevant experience may be considered equivalent.)

  • At least three years of experience as a supervisor in a social services agency, including substantial administrative responsibility.

Special Requirements:

  • Possession of a valid appropriate drivers' license issued by the Commonwealth of Virginia.

Skills: Thorough knowledge of financial assistance and employment services programs and regulations; considerable knowledge of general human services practices which facilitate service delivery and the achievement of client self-sufficiency; considerable knowledge of program planning and evaluation techniques of social service programs, organizations and related resources in the community; skill in establishing and communicating clear priorities among competing demands, and enabling others to achieve goals and maximize effectiveness in job performance; ability to communicate effectively orally and in writing; ability to accomplish goals through the work of others; ability to understand, interpret and explain complex programs, laws and policies; ability to use personal computer and applicable software applications.

Physical Conditions & Work Contacts

Standard work environment.

A pre-hire background check will be conducted on all candidates who are selected for employment with the Department of Social Services. It will include a criminal record check and a child abuse/neglect registry search. Additionally, a driving record check and education verification may be conducted if applicable.

Please note: The Charlottesville Department of Social Services is unable to hire any applicant, intern, or volunteer if the criminal record check reveals a conviction for, or arrest awaiting final disposition of a barrier crime as set forth in ยง 63.2-1719 of the Code of Virginia. Please click here for the list of barrier crimes:


Updated July 13, 2017

Benefits cited represent those for regular, 40-hour employees and may differ for part-time and/or library positions. Long-term temporary employees are eligible for all benefits except retirement. Interns, temporary and relief employees are not eligible for benefits.

  1. LEAVE:


3.09 hours accrued biweekly -- 0 - <3 years

3.85 hours accrued biweekly -- 3 - <5 years

4.62 hours accrued biweekly -- 5 - <10 years

5.40 hours accrued biweekly -- 10 - <15 years

6.16 hours accrued biweekly -- 15 - <20 years

6.93 hours accrued biweekly -- 20 - <25 years

7.70 hours accrued biweekly -- 25+ years


4.62 hours per biweekly pay period, approximately 120 hours a years, no limit on accumulation


11 paid holidays per year



3 Aetna options with different premiums and levels of coverage

HMO: $0 premium for employee only coverage

POS 1: Employee-only premium of $36.29 per biweekly pay

POS 2: Employee-only premium of $13.01 per biweekly pay

Prescription Card ($10 generic, $30 lower cost name brand, $55 higher cost name brand)

Mail Order Maintenance Prescription Drug Program ($20 generic, $60 lower cost name brand, $110 higher cost brand)

Employee Assistance Program

Dental (Delta Dental)

Diagnosis and Preventive -- 100% of allowable charge; Basic Dental Care - 80%; Major Dental Care - 50%

Primary -- $50 deductible, 80/20

Prosthetic & Complex Restorative -- $50 deductible, 50/50

$1,500 maximum annual benefit

$1,000 Orthodontic Benefit

MetLife Vision Plan:


Employee only coverage: $2.49 per month; Employee and Dependent coverage also available at differing rates.

Eye health exam, dilatation, prescription and refraction of glasses covered after $10 co-pay; $130 allowance for frames, after co-pay, plus additional discounts where accepted.


Two times annual salary (paid by the City)

Optional supplemental life available for employee, spouse, dependents (paid by employee)


Optional cancer/accident/short term disability/intensive care insurance (paid by employee)

Long Term Disability

Protection from income loss due to long-term illness or injury (paid by the City)


Pension Options:

Two Options:

A Defined Benefit Pension plan pays a monthly benefit in retirement using a defined formula based on the employee's earnings history, tenure of service, and age. Our plan has a 5 year vesting period and an employee contribution of 5% of salary.

A Defined Contribution 401a plan in which fixed contributions are paid into an individual's account by the employer, the contributions are invested, returns (positive or negative) are credited to the account, and the account balance is used to provide retirement benefits. Our 401a plan has a 3 year vesting period and no required contribution from salary. (Note that: the Defined Contribution retirement plan is the only plan available for Library employees)


Deferred Compensation (457) - employee contribution


Parking Subsidy of $50 per month

Wellness Programs:

Health Screenings

Flu Shots

Educational Sessions

Subsidized Physical Fitness Club Memberships

Tuition Reimbursement:

Up to $1,200 for undergraduate OR Up to $2,000 for graduate level courses per fiscal year per employee

Flexible Spending Accounts:

Health Care Expenses

Dependent Care Expenses

Parking/Mass Transit Expenses

Bike Commuter Program:

Reimbursement of up to $20 per month for reasonable bike commuting expenses


Do you have at least three years of experience as a supervisor in a social services agency, including substantial administrative responsibility?

  • Yes

  • No


Do you possess ANY combination of education and experience equivalent to a Bachelor's degree from an accredited college or university?

  • Yes

  • No


If 'No' was selected to question #2; Do you possess, at a minimum, an Associate's Degree with at least fifteen years of highly relevant experience?

  • Yes

  • No


This position requires driving to perform essential job duties and requires a valid driver's license. The candidate selected for this position must meet the driver eligibility requirements of the City and must provide a certified copy of their DMV driving record.

Do you possess a valid driver's license and are you willing to provide a certified copy of your DMV driving record, if selected as a finalist, for the City to confirm your driving eligibility?

  • Yes; I possess a valid driver's license and am willing to provide a certified copy of my DMV driving record.

  • No; However, I am willing and able to obtain a valid driver's license and am willing to provide a certified copy of my DMV driving record.

  • No; I do not have a valid driver's license, nor am I willing or able to obtain one, and/or am not willing to provide a certified copy of my DMV driving record.


To be considered, qualifying education and experience, including City of Charlottesville employment, must be clearly documented in the education and work history sections of the employment application. Resumes can be attached but are not a substitute for the required information on the application.

I understand that an attached resume will not be accepted in place of a completed employment application and that my qualifications must be stated on the employment application itself.

  • Yes

  • No


I certify that the information above is true and correct, and I certify that it can be verified with reference to the information in my basic application. I understand that my application may be rejected if the responses to supplemental questions do not match my basic application.

  • Yes

  • No

    Required Question


City of Charlottesville


P. O. Box 911

605 East Main Street

Charlottesville, Virginia, 22902


(434) 970-3490