Veterans Affairs, Veterans Health Administration Lead Social Services Assistant in Topeka, Kansas
The Lead Social Services Assistant (LSSA) provides team consultation to Social Services Assistants (SSA) whose main function is to assist in implementing triage telephone services to callers from around the world. This includes providing support for the identification of Veterans families and Veterans at high risk for suicide or other crisis-related concerns and coordinating care. The Lead Social Services Assistant works closely with the Health Science Specialist team.
Work schedule:Varied work schedule to include evenings, night shifts, weekends and holidays. Tour will be determined after final selection. Tour is subject to change based on program needs. Compressed/Flexible Schedule: Not Available Telework: Not Available Virtual: This is not a virtual position. Position Description Title/PD#: Lead Social Services Assistant/ #06851A Relocation/Recruitment Incentives:Not Authorized Financial Disclosure Report: Not Required
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Major duties and responsibilities include, but are not limited to:
- The LSSA provides guidance on dispatch of emergency services, how to locate callers in danger, and ensures the correct and appropriate submission of Veteran Protected Health Information to VA Medical Centers around the country.
- Exercise technical and administrative oversight of SSA team to include communicating work assignments and deadlines to be accomplished by SSA team.
- Observe team performance, providing performance, productivity and personnel need input to Supervisor Social Science Program Coordinator Team Operations Managers.
- Provides guidance and feedback on customer service skills with internal and external customers and addresses any concerns that may arise.
- The LSSA manages software that is utilized by the SSA team troubleshoots concerns, and informs leadership of issues, as needed.
- Oversee collection of relevant information for lethality assessments from available resources such as the Medora Web-Based Crisis Application, Customer Relationship Manual (CRM) and Compensation & Pension Record Interchange (CAPRI), Computerized Patient Record System (CPRS) records, and Joint Legacy Viewer (JLV).
- Demonstrate expert knowledge of and proficiency with approved, web-based tools and resources to determine callers' location for emergency dispatch purposes. Educate team on the appropriate use of these tools.
- Collaborate with VCL Training Team to ensure that SSA team is adequately and consistently trained.
- Assists subordinates in developing creative solutions combined with approved resources to locate individuals
- Ability to skillfully advocate for local police and other emergency service response in order to ensure the safety of a caller when situations are not able to be resolved at the level of SSA.
- Communicate with supervisors/management from local law enforcement agencies to address any obstacles to providing for the safety of callers.
- Exercises creative problem-solving skills and makes critical, time-sensitive decisions while handling emergent situations involving emergency dispatch requests and facility transport plans.
- Develops or assists with the development and implementation of policies and procedures consistent with those of the organization to ensure efficient and safe operation of the VCL.
- Incorporates applicable guidelines consisting of the VA's vision, mission and values established program policies, procedures and objectives.
Occasional travel - You may be expected to travel for this position.
- #### Job family (Series)
0186 Social Services Aid And Assistant
- Assistants, Social Service
Social Service Assistants
Conditions of Employment
- You must be a U.S. Citizen to apply for this job
- Designated and/or random drug testing may be required
- Selective Service Registration is required for males born after 12/31/1959
- You may be required to serve a probationary period
- Subject to background/security investigation
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 03/27/2018.
Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-8 position you must have served 52 weeks at the GS-7. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. Note:Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.
You may qualify based on your experience and/or education as described below: * Specialized Experience:You must have one year of specialized experience equivalent to at least the next lower grade GS-7 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: * Detailed knowledge of an extensive body of rules, policies and procedures related to the crisis hotline * Knowledge of addiction and mental illness * Knowledge of a wide range of rescue methods /tools depending on requirements * Ability to obtain and adapt current material * Ability to demonstrate telephone problem solving skills, and helps police and others understand Veteran's concerns * Knowledge of CAPRI, Outlook, PKI, Excel and additional computer software programs. OR, * Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you mut have at least 27 credit hours of graduate level education that is directly related to the work of this Lead Social Services Assistant position. Such education must demonstrate the knowledge, skills, and abilities necessary to do the work of this position. Transcripts must be submitted at the time of application. OR, * Combination:Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education, as described above, that demonstrates your ability to perform the duties of this position. If you qualify based on a combination, your experience must be documented and you must submit transcripts with your application.
You will be rated on the following Competencies for this position:
- Interpersonal Effectiveness
- Teaching Others
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.
Physical Requirements:The work is sedentary; typically work is accomplished in an office type setting. However, there may be some walking, standing, bending and carrying on light items.
A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement). Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Applicants can verify accreditation at the following website: http://www.ed.gov/admins/finaid/accred/index.html. All education claimed by applicants will be verified by the appointing agency accordingly. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.
Selected applicants will be required to complete an online onboarding process.
The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.
Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.
It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.
This job opportunity announcement may be used to fill additional vacancies.
Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.
For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.
If you are unable to apply online view the following link for information regarding an Alternate Application.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.
Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview.Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.
Background checks and security clearance
- Required Documents
To apply for this position, you must provide a complete Application Package which includes:
- SF-50-Notification of Personnel Action: You must submit a copy of your most recent non-award SF-50 that shows you are a current VCL employee. If you have previously held a higher grade and are applying based on that grade, you must provide a copy of the SF-50 showing you held the higher grade IN ADDITION to your last or most recent SF-50 indicating proof of status. You may need to submit multiple SF-50s to support your claim that you have one year time-in-grade. SF-50s that clearly document your time-in-grade are Within Grade Increase and Promotion actions to highest grade held (current or former highest grade held). Failure to submit documentation to support one year time-in-grade as a current or former Federal employee may result in your disqualification.
The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please use this checklist to make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information.
- Cover Letter
Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) in the questionnaire. You must provide a legible copy of your DD214(s) which shows dates and character of service (honorable, general, etc.). If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), and dates of impending separation. Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veteran Preference" with required proof as stated on the form. Documentation is required to award preference.For more information on Veterans' Preference, please visit http://www.fedshirevets.gov/job/vetpref/index.aspx.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Learn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.
- How to Apply
How to Apply
All applicants are encouraged to apply online.To apply for this position, you must complete the questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 03/27/2018 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/10155812.
- To begin, click Apply Online to create a USA JOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire.
- Click Submit My Answers to submit your application package. NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date. To verify your application is complete, log into your USA JOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link and then select the more information link for this position. The Application page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process. To return to an incomplete application, log into your USA JOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USA JOBS account or your application will be incomplete.
Agency contact information
VHA Member Services 3401 SW 21st St Bldg 9 Topeka, KS US
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Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.
You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center.
- Fair & Transparent
Fair & Transparent
The Federal hiring process is setup to be fair and transparent. Please read the following guidance.
Equal Employment Opportunity Policy
The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
- Equal Employment Opportunity (EEO) for federal employees & job applicants
Reasonable Accommodation Policy
Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.
Under the Rehabilitation Act of 1973, federal agencies must provide reasonable accommodations when:
- An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.
- An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.
- An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.
You can request a reasonable accommodation at any time during the application or hiring process or while on the job. Requests are considered on a case-by-case basis.
Learn more about disability employment and reasonable accommodations or how to contact an agency.
Legal and regulatory guidance
- Financial suitability
- Social security number request
- Privacy Act
- Signature and false statements
- Selective Service
- New employee probationary period
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/493079600. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
Open & closing dates: 03/06/2018 to 03/27/2018
Salary: $46,100 to $59,934 per year
Pay scale & grade: GS 8
Work schedule: Full-Time
Appointment type: Permanent